If the charger light doesn't turn on

  • Make sure that the charging cable is securely connected to the charger and the power source, and that the ring is placed in the charger properly.  
  • Wash the ring from the inside, and use e.g. a Q-tip to ensure that there's no dirt on the golden charging pads.
  • Test a different power outlet or cable.

The charger light keeps "breathing" and doesn't glow solid even if battery is full

  • The ring may be malfunctioning. Please send a bug report through the App settings (Settings > Send bug report).

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