We update the Oura app and the ring firmware regularly, so please make sure that you always have the latest app and firmware* versions installed.
*The ring battery level needs to be more than 50% for the firmware update to start.
Known issues for iOS and Android
- Ring battery consumption
In some rare cases the ring battery consumption has been significantly higher than it should, and the battery has run out in less than 1-2 days. We’re currently investigating these cases. If the problem persists, please contact our support team by emailing email@example.com. To speed up the handling:
- Include in your request the email address which is associated with your Oura account.
- Back up your data in the Oura app by going to Menu > Settings > Back up all data
- I don't see my resting heart rate / HRV data in the graph
There's a known issue that has caused resting heart rate and/or HRV data not to show in the respective graphs in the app (either completely or for the most parts). Our team is working on the issue, and we'll release improvements with a new ring firmware version as soon as possible.
Note: there are situations where Oura may not show your resting heart rate and heart rate variability graphs properly, for example if your resting heart rate is exceptionally low (below 30 bpm) or you have exceptionally high HRV (respiratory sinus arrhythmia, or other arrhythmia). Learn more.
- My sleep data isn't synced to the app
We've been reported by some users that their sleep and readiness data isn't synced to the app, but the app shows activity data for the day. We're investigating this issue, and will release a fix as soon as possible. If you notice that your sleep data isn't synced to the app (either continuously or occasionally), switching your phone's Bluetooth off for the night can help to avoid this issue.
- I can't update the ring firmware
We’ve discovered cases where the ring firmware update fails. Our team is working on this issue. Meanwhile, if you face problems in updating your ring firmware when the app prompts you to do so, first try restarting your phone. Also a ring factory reset can help (remember to back up your data in the app settings first).
- I get very low activity scores and no steps
We've received some reports telling that the Oura app shows no or very little activity data, and no steps. We’re currently investigating these cases. Meanwhile, you may be able to solve this issue with a ring factory reset.
Known issues for Android
- No connection after updating to Android 9
We have noticed that after updating mobile device to Android 9, the Oura ring is not connecting with the app. In some cases clearing Bluetooth cache or resetting mobile device network settings has re-established the connection. Also just restarting the mobile device may help.
- There’s no connection between the ring and the app
If you experience Bluetooth connectivity problems, restarting the app and switching Bluetooth off and on in your phone settings helps. In some rare cases you may need to restart your phone.
You can also try the troubleshooting steps as listed here.
Note for Huawei users:
We've discovered that some Huawei phone models have advanced settings for battery usage optimization for Bluetooth devices, and this has caused connectivity issues. If you're using a Huawei device and your ring doesn't connect to the app, please do the following:
Go to your phone settings > Battery > Launch > Oura > Manage manually > check all checkboxes.
- Airplane mode under construction
We're updating the airplane mode feature, and temporarily, you can switch the airplane mode on for 24 hours at a time. After that, the ring comes out of the airplane mode, but you can switch it back on immediately.
Known issues for iOS
- My app is stuck in the analyzing mode
There have been some reported cases where the app freezes during data analyzing mode. If you notice such problems, please make sure that you have the latest version of the app and the firmware. If the problem still persists, try first to force quit the app and open it again. If that doesn't help, the next step is to do a ring factory reset.
Known issues for Oura Cloud
- Data differences between Oura app and Oura Cloud
There can be minor differences in the data between the Oura app and Oura Cloud (for example body temperature deviation and average heart rate). These differences can be caused by rounding errors or the selected time windows in the app and Cloud.
Also if you have taken a new ring into use it might have an effect on the readings.