Troubleshooting

Find answers to common questions asked by Oura users

18 articles in this collection
Written by Kaisa, Anna, and Markku

I'm unable to join Android Open Beta

Read this article if you're having trouble getting started with the Oura Android Open Beta app.
Written by Kaisa
Updated over a week ago

My ring won't connect to my phone

Try these troubleshooting steps if your app can't find your ring.
Written by Kaisa
Updated over a week ago

I re-installed the Oura app, and now the ring and app won't connect

Written by Kaisa
Updated over a week ago

I have an iPhone and an iPad. Can I use my ring with both?

Written by Kaisa
Updated over a week ago

Ring pairing fails

Read this article if you're having trouble setting up your Oura ring.
Written by Anna
Updated over a week ago

Does Oura have a smart alarm?

Written by Kaisa
Updated over a week ago

Firmware update fails

Check the tips what you can try if your Oura ring's firmware update fails
Written by Kaisa
Updated over a week ago

Notifications aren't working

Written by Markku
Updated over a week ago

Can I swim with my Oura ring?

How about swimming with the Oura ring?
Written by Kaisa
Updated this week

I didn't get my sleep data. What's up with that?

Read how to optimize your ring's battery life to ensure that you get your sleep stats for the night.
Written by Kaisa
Updated over a week ago

What does "Restricted mode" mean?

Written by Kaisa
Updated over a week ago

Will my data be transferred if I switch from iOS to Android?

Written by Kaisa
Updated over a week ago

My ring is stuck on my finger. How can I get it off?

Written by Kaisa
Updated over a week ago

No data in Oura Cloud

Written by Markku
Updated over a week ago

How to reset your Oura account password

Written by Markku
Updated over a week ago

Connecting with Precise.ly

Written by Kaisa
Updated over a week ago