Troubleshooting

Find answers to common questions asked by Oura users

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19 articles in this collection
Written by Eve, Johanna, Kaisa and 2 others

Known issues

If there are any known issues in the Oura app for iOS or Android, we list them here
Eve avatar
Written by Eve
Updated this week

Ring factory reset

How to factory reset the Oura ring if guided to do so by the Oura support team.
Johanna avatar
Written by Johanna
Updated over a week ago

My ring won't connect to my phone

Try these troubleshooting steps if your app loses connection to your ring.
Kaisa avatar
Written by Kaisa
Updated yesterday

I re-installed the Oura app, and now the ring and app won't connect

Kaisa avatar
Written by Kaisa
Updated over a week ago

I have an iPhone and an iPad. Can I use my ring with both?

Kaisa avatar
Written by Kaisa
Updated over a week ago

Ring pairing fails

Read this article if you're having trouble setting up your Oura ring.
Anna avatar
Written by Anna
Updated over a week ago

Firmware update fails

Check the tips what you can try if your Oura ring's firmware update fails
Kaisa avatar
Written by Kaisa
Updated yesterday

Notifications aren't working

Markku avatar
Written by Markku
Updated over a week ago

Does Oura have a smart alarm?

Kaisa avatar
Written by Kaisa
Updated over a week ago

Can I swim with my Oura ring?

Yes, you can. Read this article to learn more.
Kaisa avatar
Written by Kaisa
Updated over a week ago

I didn't get my sleep data. What's up with that?

Read how to optimize your ring's battery life to ensure that you get your sleep stats for the night.
Kaisa avatar
Written by Kaisa
Updated over a week ago

What does "Restricted mode" mean?

Kaisa avatar
Written by Kaisa
Updated over a week ago

Will my data be transferred if I switch from iOS to Android?

Kaisa avatar
Written by Kaisa
Updated over a week ago

My ring is stuck on my finger. How can I get it off?

Kaisa avatar
Written by Kaisa
Updated over a week ago

No data in Oura Cloud

Markku avatar
Written by Markku
Updated over a week ago

How to reset your Oura account password

Markku avatar
Written by Markku
Updated over a week ago

How can I disable Airplane mode?

Learn how to turn off airplane mode with the Oura ring.
Kaisa avatar
Written by Kaisa
Updated over a week ago

My first generation Oura ring won't charge

This article concerns the first generation Oura ring
Kaisa avatar
Written by Kaisa
Updated over a week ago

Connecting with Precise.ly

Kaisa avatar
Written by Kaisa
Updated over a week ago