Order & Shipping FAQs

Deliveries & Schedules

1. When will my ring ship?

By default, we aim to ship orders by order date on a first-come-first-served basis. There will be some variation due to the fact that different ring models (designs, colors and sizes) are produced in batches. This unfortunately makes estimating delivery times for individual orders challenging. 

Estimated shipment time frames:

For detailed shipping estimates per model and size, see this page: https://ouraring.com/order-status/

2. Is there a way I can check my shipping status?

Currently there is no way to check the shipping status for individual orders. For the latest Pre-order update, see this page 

3. Can I estimate the delivery time from my order number?

No, unfortunately you can't (see question 1.)

4. Will I be notified when my ring ships?

Yes, you'll receive a notification with a tracking number in your email.

  1. Which countries do you ship the Oura ring to?

For an up-to-date list of countries and import approval statuses, see the following article: What countries is the new Oura ring shipped to

6. I gave my ring size when placing my order. Will this speed up shipping?

No, it won't. We aim to ship rings by order date, so the timing of your size confirmation won't affect the delivery times.

7. I checked my ring size at a jewelry store. Will this speed up shipping?

No, the sizing method doesn't affect the delivery times. 

8. Which carrier do you use to ship my ring? How about the sizing kit?

Rings are delivered by UPS. If you're in Finland, your ring will be delivered by Posti. 

Sizing kits are mainly delivered by USPS (US), Posti (Finland) and UPS (rest of the world).

9. Where are rings shipped from? And what about the sizing kits?

Oura rings are shipped from Finland (EU).

Sizing kits are shipped from two warehouses, one in the US, and one in Europe.

  1. How can I order an additional charger?

Go to the Shop page and select Accessories.

Sizing kits

11. How can I order a sizing kit?

You can order a sizing kit when placing your ring order. Simply select "Send me a sizing kit" under the "Choose size" menu.

If you've ordered your ring without the sizing kit, and later decide that you need one after all, you can order a sizing kit at ouraring.com/sizing.

12. I haven't ordered a ring. Is it possible to place an order just for a sizing kit?

Yes, it is! To add a sizing kit to your order, go to the Shop page and select Accessories.

13. How long does it take to get a sizing kit?

Sizing kits usually arrive in 5-10 days. You will get a notification email once your sizing kit has shipped.

14. I received my sizing kit and I know my size. What next? 

After you've found out which size is right for you, go to ouraring.com/sizing, navigate to the Confirm Size section and finalize your order.

15. My friend ordered her Oura ring after me, but received her sizing kit first. What's up?

Because the rings and sizing kits are separate products, sizing kits follow a different order queue than the actual rings. If your friend ordered her sizing kit first, she will receive it first.

16. What do I do with the sizing kit when I'm done?

When you're done with the sizing kit, you can pass it on to a friend or a loved one, or recycle it. You don't have to send it back to us.

Order changes

17. I want to change my order from Heritage Silver to Balance Silver. How can I do that?

To change your order, please submit a ticket to https://ouraringhelp.zendesk.com/hc/en-us/requests/new.

18. Stealth looks pretty cool too. Can I upgrade my order?

Yes, it does — and yes you can. To upgrade your order, please submit a ticket at https://ouraringhelp.zendesk.com/hc/en-us/requests/new.

19. I moved to a different address after placing my order. How can I change my shipping address?

Drop a note with your order number and new shipping address in a ticket at https://ouraringhelp.zendesk.com/hc/en-us/requests/new, and we'll update your order.

20. I moved and forgot to update my order, and now my ring is being delivered to the wrong address. What should I do?

If your ring is en route and the shipping status hasn't changed to "Return to sender" on the UPS order page, try contacting your local UPS first. If re-routing isn't possible, please submit a ticket to https://ouraringhelp.zendesk.com/hc/en-us/requests/new and we'll help figure out the next steps. 

Have more questions about shipping and deliveries? Send them our way by tapping the chat bubble in the bottom right corner.

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