Troubleshooting

Find answers to common questions asked by Oura users

Eve avatar Kaisa avatar Markku avatar +4
23 articles in this collection
Written by Eve, Kaisa, Markku and 4 others

What can I do if I lose my Oura ring?

Read more about how you can search for a lost Oura ring and what to do if you cannot find your ring.
Maria avatar
Written by Maria
Updated over a week ago

Why there are gaps in resting heart rate and HRV graphs

Learn more about the things that can affect heart rate tracking while you rest.
Johanna avatar
Written by Johanna
Updated over a week ago

My ring won't connect to the Oura app (iOS)

Try these troubleshooting steps if you are using iOS and your ring loses connection to the Oura app
Iida avatar
Written by Iida
Updated over a week ago

My ring won't connect to the Oura app (Android)

Try these troubleshooting steps if you are using Android and your ring loses connection to the Oura app
Iida avatar
Written by Iida
Updated over a week ago

Known issues (or how to submit a support request)

If there are any known issues in the Oura app for iOS or Android, we'll list them here. (to contact support, scroll to the end of this page)
Eve avatar
Written by Eve
Updated this week

Ring factory reset

Learn how to reset your Oura ring to factory settings.
Johanna avatar
Written by Johanna
Updated over a week ago

I re-installed the Oura app, and now the ring and app won't connect

Can't connect your ring after re-installing the app? Follow these troubleshooting steps.
Kaisa avatar
Written by Kaisa
Updated over a week ago

I have an iPhone and an iPad. Can I use my ring with both?

The Oura ring can only be connected to one device at a time.
Kaisa avatar
Written by Kaisa
Updated over a week ago

Ring pairing fails

Read this article if you're having trouble setting up your Oura ring.
Anna avatar
Written by Anna
Updated over a week ago

Firmware update fails

Can't update the ring firmware? Try these troubleshooting tips.
Kaisa avatar
Written by Kaisa
Updated over a week ago

Notifications aren't working

Check out these troubleshooting tips if you're not receiving notifications.
Markku avatar
Written by Markku
Updated over a week ago

Does Oura have a smart alarm?

Currently the Oura ring guides you without lights, sounds or vibrating alarms.
Kaisa avatar
Written by Kaisa
Updated over a week ago

How to edit your bedtime

Learn how to adjust your bedtime and wake-up time in the Oura app.
Kaisa avatar
Written by Kaisa
Updated over a week ago

Can I swim with my Oura ring?

Yes, you can. Read this article to learn more.
Kaisa avatar
Written by Kaisa
Updated over a week ago

I didn't get my sleep data. What's up with that?

Read how to optimize your ring's battery life to ensure that you get your sleep stats for the night.
Kaisa avatar
Written by Kaisa
Updated over a week ago

What does "Restricted mode" mean?

Restricted mode helps ensure that only you have access to your ring's data.
Kaisa avatar
Written by Kaisa
Updated over a week ago

Will my data be transferred if I switch from iOS to Android?

Switching from iOS to Android or vice-versa? Read this article first.
Kaisa avatar
Written by Kaisa
Updated over a week ago

My ring is stuck on my finger. How can I get it off?

Don't panic! Follow these tips to remove the ring from your finger.
Kaisa avatar
Written by Kaisa
Updated over a week ago

My data isn't visible in Oura Cloud

Can't see your data in Oura Cloud? Follow these steps.
Markku avatar
Written by Markku
Updated over a week ago

How to reset your Oura account password

Here's what to do if you've forgotten your Oura account password.
Markku avatar
Written by Markku
Updated over a week ago

How can I disable Airplane mode?

Learn how to turn off airplane mode with the Oura ring.
Kaisa avatar
Written by Kaisa
Updated over a week ago

My first generation Oura ring won't charge

This article concerns the first generation Oura ring
Kaisa avatar
Written by Kaisa
Updated over a week ago

Connecting with Precise.ly

Oura's integration with Precise.ly is no longer available. Read more about it here.
Kaisa avatar
Written by Kaisa
Updated over a week ago