When you purchase an Oura ring from ouraring.com and complete your order, you'll receive an Order Confirmation Email that includes details about your order. The Order Confirmation Emails is automatically sent to the email address you gave when making the order.
If you didn't receive an Order Confirmation Email, here's what you can do:
- Wait a moment and refresh your inbox. The Order Confirmation Email is sent automatically once you complete your order but it might take a while to appear in your inbox.
- Check your spam folder.
- Search for Order Confirmation with your email client's search function.
If you've made your order, you can see that you've paid for the ring and you haven't received an Order Confirmation Email, it's possible that there was a typo in the email address you gave us during the order. One fairly common typo is a .con ending instead of .com.
If you haven't received an Order Confirmation email, please submit a request to our support team. We'll need the following information:
- The name in the order
- The email that should be in the order
- The address in the order
We'll get back to you soonest.