We update the Oura app and the ring firmware regularly, so please make sure that you always have the latest app and firmware* versions installed. 

*The ring battery level needs to be more than 50% for the firmware update to start.

__________________________________________________________________

Known issues for iOS and Android

  • Ring battery consumption

In some rare cases the ring battery consumption has been significantly higher than it should, and the battery has run out in less than 1-2 days. We’re currently investigating these cases. If the problem persists, please contact our support team by emailing techsupport@ouraring.com. To speed up the handling: 

  1. Include in your request the email address which is associated with your Oura account.
  2. Back up your data in the Oura app by going to Menu > Settings > Back up all data
  • I don't see my resting heart rate / HRV data in the graph

There's a known issue that has caused resting heart rate and/or HRV data not to show in the respective graphs in the app (either completely or for the most parts). Our team is working on the issue, and we're currently testing the fixes. The ring should soon be better at capturing exceptionally high HRV values (over 200 ms). Also users who have previously spotted gaps in their HRV graphs should soon see more solid curves.

Note: there are situations where Oura may not show your resting heart rate and heart rate variability graphs properly, for example if your resting heart rate is exceptionally low (below 33 bpm) or you have exceptionally high HRV (respiratory sinus arrhythmia, or other arrhythmia). Learn more.

  • My sleep data isn't synced to the app

We've been reported by some users that their sleep and readiness data isn't synced to the app, but the app shows activity data for the day. We're investigating this issue, and will release a fix as soon as possible. If you notice that your sleep data isn't synced to the app (either continuously or occasionally), switching your phone's Bluetooth off for the night can help to avoid this issue. 

  • I can't update the ring firmware

We’ve discovered cases where the ring firmware update fails. Our team is working on this issue. Meanwhile, if you face problems in updating your ring firmware when the app prompts you to do so, first try restarting your phone. Also a ring factory reset can help (remember to back up your data in the app settings first).

  • My activity is overreported

We have seen some cases where the ring reports too much activity. We are currently investigating these cases and working to improve our algorithms. Improved algorithms will be introduced soon.

__________________________________________________________________

Known issues for Android

  • There’s no connection between the ring and the app

If you experience Bluetooth connectivity problems, restarting the app and switching Bluetooth off and on in your phone settings helps. In some rare cases you may need to restart your phone.

You can also try the troubleshooting steps as listed here.

Note for Huawei users: 

We've discovered that some Huawei phone models have advanced settings for battery usage optimization for Bluetooth devices, and this has caused connectivity issues. If you're using a Huawei device and your ring doesn't connect to the app, please do the following: 

Go to your phone settings: Battery - Launch - Oura - Manage manually - check all checkboxes.

  • Slow synchronization of sleep data

We have noticed that with some phone models the app might take several minutes to update the sleep analysis. Currently we are aware that the following models may experience this issue:

  • Huawei Honor 8 & 10
  • Huawei P8 Lite & P20 Pro
  • LG V20
  • Samsung Galaxy A3
  • Intermittent connection

It’s been reported by some users that the connection between the app and the ring is intermittent. Usually restarting the app or in some cases the phone helps. Currently we are aware that the following models may experience this issue:

  • Google Pixel 2 & 3 XL
  • Huawei Honor 7, 7 Lite & 10
  • Nokia 6, 8 & 8 Sirocco
  • OnePlus 3T & 5T
  • OnePlus 6 & 6T
  • Samsung Galaxy A4 & S7

This seems to have started after the Android 9 OS update. In some cases clearing Bluetooth cache or resetting mobile device network settings has re-established the connection.

Sorry for the trouble! We are investigating these issues and will release a fix as soon as possible.

__________________________________________________________________

Known issues for Oura Cloud

  • Data differences between Oura app and Oura Cloud

There can be minor differences in the data between the Oura app and Oura Cloud (for example body temperature deviation and average heart rate). These differences can be caused by rounding errors or the selected time windows in the app and Cloud.

Also if you have taken a new ring into use it might have an effect on the readings.

__________________________________________________________________

If you face other issues with the ring, the app, or Oura Cloud, please contact our support team by emailing techsupport@ouraring.com. To speed up the handling: 

1) Include in your request the email address which is associated with your Oura account. 

2) Back up your data in the Oura app by going to Menu > Settings > Back up all data

Did this answer your question?