Are you trying to pre-order the ring but experiencing troubles? Try these solutions. If your coupon code is about to expire, read this article.

1. Check that you're not using a debit card

  • Our payment options: credit card and PayPal

2. Check your payment details

  • Please check that the payment details you've entered are correct (for example, address and zipcode)
  • Make sure that the billing address you've provided is the address associated with your credit card

3. Pay with another credit

  • If possible, try another credit card

4. Pay with Paypal

  • If you have a PayPal account, try using that to pre-order. If you don't have an account, you can create one here

5. If nothing else works, send us a message

If you're having trouble pre-ordering the ring and you've tried the solutions suggested in this document, send us a message by opening the chat window at the bottom right corner or sending an email to Please note that response times may be longer during weekends and holidays. If you're trying to use a coupon code that expires while you're waiting for an answer from us, don't worry. We'll figure something out.

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